1. What about customer support? Who provides customer support to my (reseller) customers?

Answer: We would provide customer support to your customers on the www.SSLGenie.com website through email, chat and phone. So the resellers need not worry about that.

2. Is there any initial investment required in order to become a reseller of SSLGenie?

Answer: No.

3. Can I sell SSLGenie through my (reseller) website?

Answer: You can sell SSLGenie through your website by integrating your website with the reseller panel using a SOAP based API that we provide. Alternatively you can just sell SSLGenie bundled with your existing services where you would manually need to add users by logging into your reseller area. You can choose the way you sell it. As a SSLGenie Reseller, you would promote the software, sell the software, receive the payments and manage your client relationships. We manage and take care of the backend processes that are essential for proper functioning of the software.

4. Do we offer any other reseller programs apart from SSLGenie?

Answer: We are also running a reseller program for domains, hosting, site builder and more…Check out http://resellers.dotcomgenie.com. The Reseller Program offers – low wholesale prices, Comprehensive Product Portfolio – Domains, Hosting, Email, Site builder etc, Completely private labeled website – Your customers will never know that you are reselling our products. We also run a reseller program for LivehelpGenie – a real time site monitoring and live chat tool. Visit www.resellergenie.com for the details of the reseller program.

5. Where can I find the reseller pricing details?

Answer: Visit http://reseller.sslgenie.com/pricing.aspx for pricing details

6. Can I sell SSLGenie packages the way I want?

Answer: Yes, you can set your own pricing. You can also create your own predefined packages for SSLGenie or give your customers the custom pricing option.

7. How many customers can I have in the reseller account?

Answer: As many as you like! As long as you maintain funds in your account, you can keep selling.

8. Does SSLGenie offer a private branded reseller program where I (reseller) can sell SSLGenie in my own brand name?

Answer: Yes, we do Please contact maya@mindgenies.com for further details on this program

9. How long does it take to set up a reseller account?

Answer: It takes only 2 minutes to setup your SSLGenie Reseller account You just have to go to http://reseller.sslgenie.com/register.aspx and sign up as a reseller. Once you sign up and login to your reseller control panel, you can start selling after adding the funds in your account immediately.

10. How do I manage my users as a reseller?

Answer: The SSL Reseller control panel lets resellers manage and sign up accounts quickly and easily. You can setup, modify, monitor, suspend and terminate user accounts using this control panel.

11. How do I earn money with your reseller program?

Answer: The SSLGenie reseller program lets you set your own prices, so you can determine the profits you make. We bill your account at our base prices, which you can simply mark up to whatever level your customers feel comfortable with.
Proposed Pricing:

SSL Certificates	Reseller Pricing	Proposed Pricing
Low Assurance Flash Genie	$14	$50
High Assurance Premium Genie	$38	$100

Your profit margin is up to you! We offer a very competitive pricing to our resellers.

12. What is the difference between your Reseller Program and Affiliate Program?

Answer: Our Reseller Program is for companies that wish to sell SSLGenie as a part of their own product portfolio. Resellers are responsible for customer sales and billing. Affiliates simply refer customers to our website and receive commissions. Resellers have the opportunity to earn more money than affiliates but they also take on more responsibility.